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Have a Question?

Monday - Friday: 09:00 - 18:30 Raleigh, NC 27609-9436 704-246-5827 [email protected]

ABOUT NOSTRE MANI

Highest quality craftsmanship is our art and our passion. Creating value by sourcing the purest materials finished by some of the worlds best craftsmen is what we aspire.

FAQ

Shopping Questions

Where do you ship to?

For North America, we currently ship to the United States and Canada and for Europe to Austria, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands, Spain, and Switzerland.

What payment methods are available?

You are able to use all major credit cards, PayPal as well as Apple Pay and Chrome Payment.

Do you accept backorders?

Not at the moment but it usually is also not necessary. All of our products are hand-made directly by the artist. So should you see any of our products to be out of stock, simply contact us and we will request the artist to make it for you.

How can I request a refund?

That’s easy. Simply request an authorization number using our CONTACT FORM and one of our team members will provide you with all necessary information for your return.

How can I use a coupon code?

If you have a coupon code, simply use this code in the appropriate field that will appear during the checkout process.

Can I use either US-Dollar or EURO?

Yes, you can. You can display all pricing and even pay in either Euro or US-Dollar. Simply chose “Select Currency” in the menu.

Can I have something custom made?

Absolutely – (now you are speaking our language)! One of the great things about Nostre Mani is that we are very close to every single Artist and Workshop. Just let us know what it is you are looking for and we will connect you to the one that can craft it for you.

Is it more expensive to have something custom made just for me?

No, it is not! Our artists/workshops hand make every single product anyway. So whether they do it with your custom specifications does not make a difference in price at all. Just tell us what exactly you are looking for and the artist will tell you exactly for how much she/he can craft it for.

Is my personal data, that I enter while placing an order, safe and protected at Nostre Mani?

Yes, your personal data is absolutely safe. We are fully compliant with the new General Data Protection Regulation (GDPR) – a new law designated to protect the personal data and privacy of EU residents. We go one step further and not only apply our data protection to EU residents but to all of our customers around the world. Our Privacy Policy gives you more information about how we protect your data and our User Privacy Center gives you control over your personal data.

Selling on Nostre Mani

I am an Artist – can I sell on Nostre Mani?

Yes, you can. If you are a workshop or an artist, craft beautiful products with your own hands and aspire highest quality craftsmanship – we would love for you to consider offering your craft to our discerning customers.

How can I go about offering my craft on Nostre Mani?

Tell us about you as an artist, your products, and your workshop by completing our Vendor Registration. We will get in touch with you and find out whether it is a good fit for our customers.

I am an Artist and would also like to offer my products to German-speaking customers, but I don’t speak German.

No problem, we are happy to assist with the translation so that our German speaking customers are also able to learn more about your products.

Miscelaneous Questions

Are there benefits for registered users?

Once you register for a free account with Nostre Mani, the checkout process will be quicker and simpler for you. You will also be able to track your orders and receive specials, promos, and discounts via email if you sign up for our mailing list. Only your profile information (address, etc) will be saved in your account. We do not keep or save any of your credit card or payment information.

EU vs US - Measurements & Currency?

We try to have all product specific measurements such as cm, inch, qt, ltr, etc displayed in European as well as Amerikan measurements in each product description. You can also choose to display all pricing information as well as pay in either Euro or US-Dollar.

I am an artist - can I offer my products at Nostre Mani?

Of course, you can. If you are an artist or a workshop, craft beautiful products with your own hands and aspire highest quality craftsmanship – we would love to consider having you on Nostre Mani. Simply send us some information by using the form HERE.

What if the artist is not able to ship me my product?

Most of our artists either have the product available or are able to craft the product within 2-7 business days for you. In case the artist should, for whatever reason, not be able to make or ship your product – you can request the order to be canceled and your complete purchase amount to be refunded.

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